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Computer Hospital

1.0 from 1 review
51.874917, -8.439917

West Douglas Street,
Cork,
Co. Cork, Ireland

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+353 21 489 8766

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1 Review

Computer Hospital was first reviewed by Daiene W. on 14 November 2014

Raters say we are...  expensive., sassy, bad service, horrible

Daiene W. Listing_photo_nozzle
Daiene W. Member since: November 2014 1 Reviews

1.0

This crowd have no idea what customer service is and also what they're doing. I left my laptop there to get fixed and they first told me that the problem was the hard drive. Fine. I paid €175 for it and when I got my laptop back it started having problems that I never had before, as in, turning off by itself. My husband brought it back and then they said the problem was with the memory. I went there to collect my laptop numerous times and either the shop wasn't open or it wasn't ready yet. They charged me €75 more. I thought it was a rip off but I paid for it. When I finaly got my laptop back I noticed that it was actually slower than ever, then I checked my computer and found out that I had one memory slot empty - I left it there with 4GB and got it back with 2GB. Again, my husband brought it back for them to see the mistake. It took ages to get it fixed. They told us they would ring when the part arrived for us to bring the laptop there for them to install but they didn't. We rang them and they hadn't even ordered the part because they didn't know what model to buy - we had brought the laptop to show them the mistake so they could have perfectly checked that or even rang us when they had realized it. My husband PATIENTLY brought the computer for them to check and then they told him that he should bring the old memory, instead. I just couldn't believe the level of disorganization of that company! They finally got the part and I brought my laptop back for them to install it. I had to leave my laptop there AGAIN for them to do something that wouldn't even take 15 minutes. ¬¬ When I got my computer back another issue that I never had before came with it: wi-fi harware uninstalled. Obviously I brought it back one more time. When I got there I explained what was going on but the person who attended me didn't seem to have a clue of what he was doing and he even tried to connect the shop's wi-fi in a computer with uninstalled wi-fi hardware. He pretty much said that it wasn't their problem but I insisted saying that I never had that problem before. He took the laptop and was sassy enough to say to me that my laptop was problematic - yeah, problematic since I brought it there. My husband went to collect it and he said to him to never bring it back because he wouldn't fix it anymore for "free". After nearly 2 months I have my computer back working properly and I thank God that this nightmare is OVER! I will never go back to this place again no matter what happens to my computer because I'm sure of one thing: it will always come back worse than it was before. And, come on, €75 for a memory of 2GB... Just pathetic! So if you have a problem with your computer, just go to a professional place, otherwise, you will end up with 10 more issues. Keep away from this place. This is not a Computer Hospital, this is a Computer Cemetery!

Reviewed on: 14 Nov 2014

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