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Currys

1.0 from 2 reviews
Added by Rory S.
51.8838689892, -8.4031140804

Mahon Point Shopping Centre,
Mahon,
Co. Cork, Ireland

Get directions

+353 21 461 5800

http://www.currys.ie

We stock a large range of electrical appliances in a wide variety of categories. We offer expert advice, service and value in all these ranges. We have products to cater for all your requirements. Audio, Computing, Gaming, Household appliances, In Car Sat nav, Personal care, PC components, PC peripherals, Phones & faxes, Photography, Toys & gadgets, TV, DVD and Blu-ray

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2 Reviews

Currys was first reviewed by Geraldine P. on 29 June 2012

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Veronica M. Member since: November 2014 1 Reviews

Lives 69.95 km from Currys

1.0

My husband bought a dishwasher from Currys in Mahon Point and it doesn’t work. He spent hours trying to contact them on their 1890 number and kept getting messages saying all their operators were busy. When he eventually got through, he was given a code number and told to bring the machine back to the store, quoting the code number, and he would be given an exchange. He was also given the phone number for the Cork store but whenever he phoned it, it reverted to the 1890 number where all the operators were busy. I sent a message to Currys via Facebook and my husband received a call this morning.

The representative told my husband that because we collected the machine from the stores in Cork, we have to bring it back to Cork for an exchange. We paid a plumber €70 to have the machine installed, we now have to pay another €70 to have it disconnected and another €70 to have the new one connected. That's a total of €210 plus petrol costs of €60 making a grand total of €270 for a dishwasher that cost €179.99. That’s not taking into account our petrol expenses for two round trips to Cork.

One would think that Currys could be a little more accommodating as it wasn’t our fault that they sold us a faulty product. In my opinion, I think Currys realise that we may not be able to bring the appliance back to the store and they won’t have to replace it, which means they have made themselves a tidy little profit and to hell with us.

The moral of the story is, DON’T SHOP IN CURRYS.

Update:
We have just been informed by Currys that we didn’t opt for home delivery so we have to return the appliance to the store.
The following is my reply to them:

According to your website, home delivery was not available for this dishwasher. See http://www.currys.ie/Product/essentials-cdwtt13-compact-dishwasher-white/318552/2.8 so we had no option but to call to the store to collect it. We also wanted to purchase a splashback for €39 and were told it wasn’t available for collection but it could be ordered and delivered for €20. Seeing as we were already in the store and the machine was in the trolley ready to put into our car, it made sense (at the time) to take the machine with us and do without the splashback.

Also, we didn’t opt to have you install the dishwasher because we didn’t know what fittings etc were required as stated on your website: http://www.currys.ie/Product/knowhow-dishwasher-installation/321356/2.8

At the end of the day, the fact remains that you (Currys) sold us a faulty appliance and are now holding us responsible for all the expense involved in returning it.

We should have read all the bad reviews about Currys before making our purchase but I can assure you we won’t be going anywhere near Currys in the future – except to return your piece of junk.

Reviewed on: 13 Nov 2014

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Geraldine P. Member since: June 2012 1 Reviews

Lives 75.57 km from Currys

1.0

I would love to be able to say that I had some knowledge of this Currys. I live in a very rural part of Co Cork and have been trying to buy a particular brand of washer dryer that they sell. I need to ask a question about it, but I have not been able to get anyone there to answer the phone.

I have tried the washer dryer contact in the UK who have attempted to put me through, but no good, the phone keeps ringing and is never answered. So far, they have not replied to an email.

I also cannot get the number they give for the Dublin head office even to ring.
What kind of bad business planning is this?

Anyone who has the secret to getting a currys person on the phone, please let me know.
Geraldine

Reviewed on: 29 Jun 2012

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